TERMS OF SERVICE AND SALES POLICIES
Last updated: September 2026
This document governs the sale of printed products, paper items, parchments and personalised or made-to-order goods through the ItalianTitles.it site. Placing an order, even a partial one, means full acceptance of the following conditions.
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1. (Art. 59, letter c, Italian Consumer Code) Exclusion of the Right of Withdrawal
Under Article 59, paragraph 1, letter c) on the Right of Withdrawal (Legislative Decree 206/2005 – Italian Consumer Code), the right of withdrawal, change of mind or cancellation within 14 days is entirely excluded for the supply of goods made to measure or clearly personalised.
- Digitally printed products, personalised paper items and parchments based on data or files supplied by the customer fall entirely under this exception.
- Once the order has been placed and sent to production, it can no longer be cancelled, changed or refunded for a change of mind.
2. Digital Withdrawal Function (“Withdrawal Button”)
In compliance with current regulations (Art. 54-bis of the Italian Consumer Code), ItalianTitles has implemented a digital button for withdrawal/refund requests, for maximum transparency and consumer protection, in order to avoid disputes before the competent Authorities (AGCM).
- Limitation of application: The presence of this button does not in any way constitute an automatic right of withdrawal for personalised products.
- Any requests sent through the site’s withdrawal function concerning personalised or made-to-measure printed goods will be reviewed; any refund is at the sole discretion of the site operator, except for real, proven manufacturing defects not attributable to the customer (see Art. 4).
Art. 3 – Data validation and Customer responsibility
During purchase, before completing the order, the Customer must check that all data entered and files uploaded are correct, by ticking the mandatory checkbox “Is the information you entered correct? *”.
Italian Titles.it cannot make preventive checks on the data entered by the customer; production starts when the purchased product moves into the Cart, and exactly what the customer has validated by ticking the box will be printed.
Any corrections by the company, at the Customer’s explicit request, will only be possible for changes to the PDF files and the consequent regeneration of the order in digital format; this is strictly excluded for all orders already sent to printing on paper or parchment, which can no longer be changed, stopped or refunded.
4. Colour Tolerances, Screens and Production Batches
The customer declares to be aware of the physical characteristics of printing processes and materials, and accepts the following as compliant with good practice and not as workmanship defects:
- Differenze cromatiche: Eventuali discrepanze di colore tra le immagini visualizzate sul sito web, il file PDF di anteprima e la stampa finale su carta non costituiscono difetto. Queste differenze sono fisiologicamente generate da:
- Giochi di luce e condizioni di osservazione (orario della luce naturale, utilizzo di luci artificiali calde o fredde).
- Native backlighting of the screens/monitors of electronic devices (which use RGB technology, unlike physical printing based on CMYK/Pantone colour profiles).
- Paper and parchment: Paper materials and parchments may vary in shade, texture, thickness or finish depending on the manufacturers’ production batches. Slight differences between orders made at different times, or compared with earlier samples, are intrinsic characteristics of the natural product and not material defects.
5. Packaging and Shipping
The Seller takes the greatest care to protect the products during shipping. Every print is processed and protected individually according to the following strict standards:
- After printing and the manual application of seals and/or embossed stamps, the product is placed in a dedicated folder.
- The folder is placed inside a rigid cardboard protective envelope with a personalised label identifying the recipient, which is then properly sealed.
- The envelope (or envelopes, depending on the size of the whole order) is finally placed in a sealed recyclable plastic shipping bag, resistant to water, humidity and weather.
6. Delivery Times and Transfer of Risk
All shipments within Italy are delivered, on average, within 2 to 5 working days from the date of handover to the carrier. Saturdays, Sundays and national holidays are not working days and are not counted in delivery times. The average times given are only indicative and may vary or be delayed due to seasonal factors, strikes, carrier logistics problems or any other cause of force majeure beyond the Seller’s control.
Under art. 63 of the Italian Consumer Code, the risk of loss of or damage to the goods passes to the Customer at the moment the Customer (or a third party designated by them) physically takes possession of the goods. The Seller is entirely released from any liability for the handling, delays, damage or logistic treatment of the parcel by the staff of the express couriers used for transport and delivery, as the goods travel in suitable, sealed packaging as described in the company protocol.
Standard Insurance Cover: All our shipments of personalised printed paper items include standard insurance cover, up to a maximum of € 100.